At Saint Vanity, we understand that sometimes plans change or products may not arrive as expected. Our cancelation policy is designed to protect you while making the process simple and clear. Read on to learn how to manage cancellations, refunds, and exchanges efficiently.
Order Cancellations
You can cancel your order within 24 hours of placing it. After this window, the order may already be processed, and cancellations may not be possible. To cancel, contact our Customer Support Team immediately at [email protected].
Damaged Products
If you receive a damaged product, you are eligible for a refund:
Provide your order number and images or description of the damage.
Once verified, we will refund the product price (excluding $20 shipping fee) within 5–7 business days.
Please note: Original shipping fees are non-refundable. A flat $20 shipping fee will be deducted from the refund.
Cancelation Policy – Saint Vanity
Missing Products
If any items are missing from your order, notify us within 24 hours of delivery. We will investigate promptly and ensure the missing item is delivered as soon as possible.
Always check product details before ordering to avoid unnecessary returns.
Keep order numbers and receipts ready for fast support.
Damaged or missing products are our priority for refunds.
4. Restocking Fee
For returns not caused by damage or missing items, a restocking fee of 4.99% will apply. This fee covers handling, processing, and restocking costs. Please review product details before placing an order to avoid unnecessary returns.
5. Exchanges
We do not offer direct exchanges. To exchange an item:
Items other than damaged products or missing items are non-refundable. This includes items that don’t meet your expectations, sizing issues, or personal preference.
1. What is Saint Vanity’s cancelation policy for orders?
Our cancelation policy allows you to cancel orders within 24 hours of placing them. After this period, orders may already be processed, so contact our Customer Support immediately if you need to cancel.
2. How does the cancelation policy handle damaged products?
If your product arrives damaged, our cancelation policy provides a refund for the product price (excluding a $20 shipping fee). Report the issue with photos within 24 hours to Customer Support, and the refund will be processed in 5–7 business days.
3. Can the cancelation policy help with missing items?
Yes! If any items are missing from your order, our cancelation policy ensures we investigate promptly and either replace the missing item or provide a refund. Notify us within 24 hours of delivery.
4. Are there fees under the cancelation policy for returns?
Our cancelation policy states that returns not due to damage or missing items will incur a 4.99% restocking fee. This covers handling, processing, and restocking costs.
5. Does the cancelation policy allow exchanges?
We do not offer direct exchanges under our cancelation policy. To exchange an item, request a refund first, then place a new order for the desired product. See our Shop Page for available items.
6. Which items are non-refundable according to the cancelation policy?
Under our cancelation policy, items that are not damaged or missing are non-refundable. This includes products that don’t fit or meet personal expectations. Always review product details carefully before purchasing.
7. How can I contact support for the cancelation policy?
For any questions regarding our cancelation policy, reach out via email at [email protected] or visit our Help Center.
Contact Us
If you have any questions about our Refund and Cancellation Policy, feel free to reach out:
